At SOVERGN, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund policy to ensure a smooth experience.
Returns
- You may return items within 30 days of receiving your order.
- To be eligible for a return, items must be unused, in their original condition, and with all tags attached.
- Certain items, including final sale or clearance products, may not be eligible for return. Please check the product description before purchasing.
Refunds
- Once we receive your returned item, we will process your refund to the original payment method within 7–10 business days.
- Shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the item was defective or an error was made in processing the order.
Exchanges
- If you wish to exchange an item for a different size or color, please follow the return process and place a new order.
For any questions or assistance with returns, please contact our customer service team at [email protected]
Thank you for shopping at SOVERGN!